Visit Us At Our New Resource Center
Get Answers To Your Questions
We Are Here To Help You
Get the information you need in person at our Univera Healthcare Resource Center. We are here to answer your Medicare questions and provide expert advice.

Location and Hours

Frequently Asked Questions

We’re Here For You
Select an option below to learn more:
Visit our Resource Center in Williamsville for in-person assistance.

View Location Details

Attend a free Medicare Plans Seminar to learn about plan options.

Medicare Seminar Schedule

Looking for help closer to you? Meetings are first-come, first-served.

Mobile Office Calendar

Visit Our Resource Center
Univera Healthcare
205 Park Club Lane
Buffalo, New York 14221
Centrally located in Williamsville, just off the 290 Main Street exit (exit 5). The center is located in our administrative offices.

View Hours of Operation

Please note: The Resource Center is closed on holidays.

(716) 847-1480

Tip: Consultations typically take 30 minutes to an hour.

Frequently Asked Questions

What is a Resource Center?

Our Resource Center offers personalized assistance to help individuals search for the health plan that is best for them. Here are some of the services that we offer:

  • 1 on 1 consultations with a licensed associate to discuss health insurance options
  • Assistance in applying for and purchasing coverage
  • Medicare plans seminars and mobile offices
  • Educational community events
  • Customer Care assistance

If I'm a member, can I visit to ask questions about my benefits?

Of course! We offer two convenient areas in the center to help:

Self Service Kiosk:
At the kiosk we will help you access your Univera Healthcare website login as well as help connect you to a Customer Care Advocate directly via phone.

On Site Customer Care:
A Customer Care Advocate can help answer your questions. They can assist you with

  • Better understanding your claims, benefits and enrollment
  • Utilize tools and services available to you through the Univera Healthcare member website

Want help from home?
Call the Customer Care phone number listed on the back of your member card or log in to your online Univera Healthcare member account.

Do I need an appointment?

No, you do not need an appointment. Walk-ins are always welcome but are subject to advisor's availability. Wait times may vary. Consultations typically take 30 minutes to an hour.

What should I bring?

Medicare Eligible | You should bring:

  • Your red, white and blue Medicare card.
  • Retirement month and year, if applicable.
  • Name of Primary Care Provider.
  • Current health insurance Medicare plan name and policy number.
  • Medicare claim number shown on your card, if applicable.
  • A list of your current prescription drugs.

Can I make a payment at the Resource Center?

Yes, you can! We are able to accept payments in the form of check or money order.

Other Payment Options

  1. Send payments by check or money order to:
    PO Box 5267
    Binghamton, NY 13902-5267

  2. Set up an automatic payment from your bank account on the fourth of each month. Go to to print the form or call the Customer Care number on the back of your member card to request the form be mailed. If you choose this option, please call Customer Care to opt-out of receiving a paper bill or you will continue to receive one.

  3. Set up a deduction on your premium from your Social Security check by calling the Customer Care number on the back of your member card. You cannot use this billing option if you qualify for EPIC premium assistance.

Univera Healthcare contracts with the Federal Government and is an HMO plan with a Medicare contract. Enrollment in Univera Healthcare depends on contract renewal. Submit a complaint about your Medicare plan at or learn about filing a complaint by contacting the Medicare Ombudsman.

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This page last updated 12/7/2017

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