Visit Us At Our New Resource Center
Get Answers To Your Questions
We Are Here To Help You
Get the information you need in person at our Univera Healthcare Resource Center. We are here to answer your questions and provide expert advice.

Location and Hours

Questions?

We’re Here For You
At our Resource Center you can…
Meet with a licensed advisor to find a plan that fits your needs and get help enrolling.
Get your questions answered so you can choose a health plan with confidence.
Join us for special events, programs and informational sessions.
Visit Our Resource Center
Univera Healthcare
205 Park Club Lane
Buffalo, New York 14221
Centrally located in Williamsville, just off the 290 Main Street exit (exit 5). The center is located in our administrative offices.

Monday - Friday: 9:00AM - 4:30PM

*Hours are subject to change. The Resource Center is closed on holidays.

(716) 847-1480

Tip: Consultations typically take 30 minutes to an hour.

Frequently Asked Questions

What is a Resource Center?

Our Resource Center offers personalized assistance to help individuals search for the health plan that is best for them. Here are some of the services that we offer:

  • 1 on 1 consultations with a licensed associate to discuss health insurance options
  • Assistance in applying for and purchasing coverage
  • Medicare plans seminars and mobile offices
  • Educational community events
  • Customer Care assistance

If I'm a member, can I visit to ask questions about my benefits?

Of course! We offer two convenient areas in the center to help:

Self Service Kiosks:
At these kiosks we will help you access your Univera Healthcare website login as well as help connect you to a Customer Care Advocate directly via phone.

On Site Customer Care:
A Customer Care Advocate can help answer your questions. They can assist you with

  • Better understanding your claims, benefits and enrollment
  • Utilize tools and services available to you through the Univera Healthcare member website

Want help from home?
Call the Customer Care phone number listed on the back of your member card or log in to your online Univera Healthcare member account.

Do I need an appointment?

No, you do not need an appointment. Walk-ins are always welcome but are subject to advisor's availability. Wait times may vary. Consultations typically take 30 minutes to an hour.

What should I bring?

I'm Medicare eligible

We're happy to have you. Please click on the Medicare Help Portal button below to find the answer to your question.

I'm not Medicare eligible

Individual or Non-Medicare | You should bring:

  • Names, birthdates and Social Security numbers (or document numbers for legal immigrants) for everyone in your family who needs health coverage.
  • Health insurance policy numbers for anyone in your family who currently has health coverage.
  • Email address. (You are required to provide an email address to enroll in the NY State of Health Marketplace.)
  • Proof of U.S. citizenship or legal status in the form of a birth certificate, "Green Card" or passport.
  • Social Security card.
  • Termination letter if you recently lost coverage.
  • Most recently completed tax return. (You will need to project your annual household income for the year ahead. You can refer to your tax return to help you estimate that amount.).

Can I make a payment at the Resource Center?

Yes, you can! We are able to accept payments in the form of check or money order.

Other Payment Options

  1. Sign up for Online Bill Pay. If you pay your premium directly to us, you can now view and pay your bill online*. This includes the ability to:
    • Log in to your Univera Healthcare account and select Online Bill Pay.
    • Choose between manual or automatic monthly payments.
    • Download or print your invoice.
    • Pay as billed using your checking, savings, Visa or MasterCard debit/credit card.
    *Online Bill Pay is not available for Medicare or Child Health Plus members
  2. Send payments by check or money order to:
    Univera Health Care - Direct
    P.O. Box 5267
    Binghamton, NY 13902-5267

If you are Medicare eligible, please click on the Medicare Help Portal button below to find the answer to your question.

Are there any other Medicare resources?

Yes! Visit our Medicare Help Portal to discover other alternatives that may be more convenient for you.

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